Partnering with Patients

Assisting health services to build a better health system through patient centred care.

About PwP

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Partnering with patients (PwP) is Bernadette Brady who has worked in the Australian health industry for 40 years. During that time, Bernadette has developed a passion for working with patients, carers and staff to improve health provision by building an understanding of the patient experience.

PwP has the knowledge, experience and expertise to help your facility to meet the National Safety & Quality Health Service Standards, Standard 2 Partnering with Consumers; by working with executive teams, staff and consumers.

PwP can:

Provide mentoring for staff who want to work more closely with consumers
Provide advice on how facilities can meet the National Safety & Quality Health Service Standard 2
Work with organisations to incorporate consumers into their governance structures
Work with staff to help them identify improved work systems.

Patient & Family Centred Care

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PwP specialises in the practice of Patient and family centred care. Patient and family centred care recognises the expertise of people in their own lives. It requires people to be respectful of others. It is a way of living.

Research shows that facilities that have a person centered culture will also have:

Reduced length of stay
Reduced medication errors
Reduced falls
Increased satisfaction

Patient and family centred care requires health staff, patients and families to work together to achieve better outcomes.

Methodology

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Explore and Understand

People don't want to be patients. There are many steps to partnering with patients and carers.

Raise Standards

Standards 2.4.1, 2.4.2, 2.6.1 and 2.7.1 are core. How will your organization achieve these standards?

Involve your Consumers

The unique voice of consumers of health care provides insight not otherwise available. Conversations between consumers and providers will allow mutual learning and understanding.

Seek Insight

Ask yourself does your organisation do things to, for or with patients? Does it recognise the expertise patients, carers and staff hold in their daily lives and activities? How does the organization hear the thoughts of these people?

Further Information

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Australian Institute of Patient and Family Centred Care

The AIPFCC brings patients, families and healthcare professionals together to transform people's experience of healthcare.

The Beryl Institute

The Beryl Institute is the global community of practice and premier thought leader on improving the patient experience in healthcare. We define the patient experience as the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care.

CFS (Customer Feedback Systems) Australasia - Patient Experience Trackers

The core objective of CFS is to increase customer retention rates and loyalty.
This is done via implementation of easy to use solutions that have been specifically designed to Measure Customers’ Experiences at key organisational touchpoints.

SUBMIT

Please feel free to drop me a message or connect through the avenues below.

bernadette@partneringwithpatients.com.au

Bernadette Brady

0404 444 564